Cleaning Supervisor

We are seeking a Cleaning Supervisor to join our team at ABM UK in London.

The Cleaning Supervisor is a key operational leadership role responsible for supervising, auditing, and supporting a number of Cleaning Team Leaders and their operative teams across the Eurostar estate.

Main Duties & Responsibilities

• Supervise, support, and direct all Cleaning Team Leaders on site during every shift, providing clear operational guidance and ensuring tasks are progressed effectively.
• Conduct regular site walk-arounds throughout the shift to assess Team Leader performance, team productivity, and cleaning quality across all areas.
• Brief Team Leaders on operational priorities, any Eurostar or Duty Manager instructions, schedule changes, and safety considerations.
• Provide coaching and on-the-spot feedback to Team Leaders to develop their skills and improve team performance on a continuous basis.
• Escalate any Team Leader conduct, performance, or capability concerns to the Duty Manager promptly and in accordance with ABM HR policy.
• Support Team Leaders in managing operative-level issues, including attendance, performance, and welfare, providing guidance and escalating where appropriate.

Quality Auditing & Standards

• Carry out structured quality audits of cleaning outputs across Eurostar trains, depot areas, offices, welfare facilities, and public spaces during every shift.
• Record audit findings using the ABM compliance management system and share results with the Compliance Manager and Duty Manager.
• Issue immediate corrective instructions to Team Leaders when quality deficiencies are identified; verify that remedial action is taken before the end of shift.
• Monitor and verify that all areas are cleaned to the Eurostar specification, referencing the task schedule and quality standards set out in the contract.

Compliance & Health and Safety

• Ensure full on-site compliance with ABM and Eurostar Health & Safety policies, risk assessments, method statements, and COSHH procedures at all times.
• Conduct shift safety inspections and ensure all Team Leaders have completed their own pre-shift safety checks before operatives commence work.
• Verify that all staff on site hold the correct, in-date security vetting clearance (EIL pass) before any shift commences; report any discrepancies to the Duty Manager immediately.

Duty Manager Support & Operational Liaison

• Act as the primary on-site link between Team Leaders and the Duty Manager, providing regular updates on shift performance, quality status, and any issues requiring management attention.
• Support the Duty Manager in managing real-time operational challenges, including cover for absent operatives, reactive cleaning requirements, and urgent Eurostar requests.

Training, Development & Engagement

• Identify training and development needs for Team Leaders and report these to the Duty Manager and Operations Delivery Manager for action.
• Deliver or coordinate on-site Moment for Safety and briefings as directed by the Health & Safety Manager or Duty Manager.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers. Life: Search for resources and tools on topics ranging from family and life to health, money, and work. Support: Online chat or telephone service for urgent support in a crisis