Program Director

We are looking for a Program Director to join Translation!

Job Summary

As a Program Director, you will manage project intake, team design, and delivery health across an account or retainer. You will co-lead client strategy, hold senior client relationships, and partner with Business Leadership to create and manage success metrics.

Responsibilities

Intake and Team Design

• Manage project intake across one of our retainer accounts or a set of project-based clients
• Partner with Resource Management lead on team design and identification of flex talent needs

Account and Program Health Management

• Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level
• Own account / retainer-level scope tracking and SOW; manage staffing across the account team
• Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed

Client Partnership

• Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping
• Partner with Business Leadership to create and manage success metrics for program delivery and overall account health
• Co-lead large-scale program delivery with the GBD

Team Leadership

• Lead Sr. PMs, project-focused Managers, and Associates
• Co-lead junior managers with Business Leadership to identify program-management capability
• Model what great program management looks like and develop PMs of all levels

Requirements

• 8 - 10 years of experience in a creative agency
• Ability to solve talent allocation challenges
• Deep knowledge of 360° campaigns and the creative production process
• Successful leadership of mid and junior team members
• Willing to act as a player/coach
• Fluent in Google Suite, Slack, Workforce, and Project Planning tools

Preferred Qualifications

• Independent agency or start-up experience a plus
• Utilizes AI solutions and creates workflows that lead to reduced administrative burden

Salary

The salary hiring range for this position is $135,000 - $165,000.