Description
We are seeking a Data Analyst to join our team. As a Data Analyst at Fragomen, you will manage a catalog of client-facing reports to ensure data quality and timely delivery, working with local US and Global case teams as needed.
Responsibilities:
- Manage and maintain client-facing reports to ensure data quality and timely delivery
- Participate in monthly and ad-hoc external client technology meetings to provide reporting and data quality updates
- Monitor and coordinate the handling of new and pending reporting requests
- Identify modifications needed to current reports to accommodate data from the firm's case management application
- Provide reporting support to attorneys, paralegals, and clients
- Gather and analyze business requirements from legal teams and clients
- Formulate technical specifications for new reports based on business requirements
- Communicate regularly with team supervisors regarding reporting requirements and data integrity questions
- Verify specialized and/or new reports for accuracy
- Serve as a reporting case analyst ensuring all cases are moving in a timely manner
- Create and update process guides to improve report monitoring
- Analyze layered reports and disseminate direction to the team
- Build forecast models to anticipate team and client growth
- Analyze data points to identify bottlenecks and advise on innovative solutions
- Manage internal Data Quality Scorecard for US and global case teams
Requirements:
- BS or BA degree required
- Minimum one to two years of experience providing business analysis or data analytics
- At least one year of experience providing reporting support in a professional office environment using SAP Business Objects/Web Intelligence (WEBI)
- Familiarity with Tableau or other data visualization tools a plus
- Basic understanding of web-based data-driven technologies
- Expertise in Microsoft Excel
- Strong communication skills - both verbal and written
- Strong data analysis and troubleshooting skills
- Ability to multi-task in a fast-paced environment with tight deadlines
- Strong customer service skills to both internal and external clients
- Excellent attention to detail
- Proven experience in handling multiple deliverables efficiently
- Strong organization skills
- Critical thinking and problem-solving abilities
- Basic understanding of business immigration law preferred