Consultant Specialist（SRE）

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist (SRE).

Principal responsibilities:

• Build and manage robust CI/CD pipelines on Google Cloud Platform for APIs, databases, messaging, storage, and compute
• Create and manage Kubernetes workloads, including pod definitions, tagging, labelling, scaling, and auto-scaling
• Support production stability, availability, and reliability of applications and platform services
• Handle production incidents, including triage, impact assessment, service restoration, escalation, and follow-up actions
• Troubleshoot complex cross-platform production issues across cloud infrastructure, Kubernetes, application services, networking, databases, CI/CD pipelines, and integrations
• Perform root cause analysis for incidents and recurring issues, and drive permanent fixes and continuous improvement
• Define and improve SLOs/SLIs, observability, and monitoring capabilities across engineering teams
• Engage early in new features and platform changes to improve quality, operability, and release readiness
• Contribute to automation, performance, and reliability improvements that reduce operational toil

Knowledge & Experience / Qualifications:

• At least 2 years of experience in GCP (Google Cloud Platform) or similar cloud technologies
• Strong experience in microservices and APIs
• Strong experience with DevOps and platform tools such as Jenkins, Helm, Ansible, Docker, Kubernetes, JIRA, and DataDog
• Experience managing source control, branching, merging, tagging, and release versioning using tools such as GitHub
• Experience defining and supporting development, test, release, update, and support processes for DevOps operations
• Strong understanding of CI/CD, automation, cloud identity and access, and Linux-based infrastructure
• Scripting skills in Shell, Python, or Ruby for automation, monitoring, and operational support
• Excellent troubleshooting and analytical problem-solving skills
• Strong incident handling and production support experience, with the ability to manage high-severity service issues calmly and effectively
• Experience in root cause analysis, issue resolution, and driving preventive actions for recurring incidents
• Experience with observability, monitoring, and alerting tools
• Working knowledge of open-source technologies and modern reliability engineering practices
• Awareness of critical Agile principles and experience working in Agile / SCRUM environments
• Familiarity with Agile team management tools such as JIRA and Confluence
• Good communication skills and the ability to work effectively with engineering teams, Product Owners, and stakeholders
• Proactive team player, comfortable working in multi-disciplinary, self-organized teams
• Professional knowledge of English
• Google Professional Cloud DevOps Engineer certification is desirable

What additional skills will be good to have?:

• Experience on banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders will be an advantage.
• Experience on HSBC business banking system knowledge will be an advantage.