Operational Compliance Coordinator

We are seeking an Operational Compliance Coordinator to join our team in Hong Kong. As an Operational Compliance Coordinator, you will be responsible for ensuring timely setup, replenishment, and breakdown of food and refreshment service stations.

Responsibilities:

• Ensure timely setup, replenishment, and breakdown of food and refreshment service stations
• Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities
• Monitor presentation, cleanliness, and service flow during meal times
• Act as the primary on-site liaison between vendor teams and client stakeholders
• Answer employee queries in-person, and online via ticketing and company communication tools
• Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly
• Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities
• Provide solutions and ideas to enhance engagement and meal variation for employees
• Serve as a point of contact for employees with questions about food service offerings
• Support communication of menu details, allergens, and changes through signage or digital systems
• Collect informal feedback and report common trends to FTE management and vendor leads
• Support adherence to food safety, sanitation, and health code standards by implementing vendor and company standards
• Complete assigned checklists (e.g., daily temperature logs, cleaning schedules)
• Ensure the service area is compliant with local and client-specific guidelines
• Monitor weightage, wastage data accuracy
• Monitor and record all related expenses
• Manage food and beverage supplies in compliance with company processes
• Follow food safety compliance processes and mitigate and prevent issues
• Maintain basic service records (e.g., headcounts, food waste tracking, incident logs)
• Support client reporting requirements on KPIs, guest counts, and service quality where applicable

Requirements:

• A minimum of 1-2 relevant experience in office operations within a Food and Beverage setting; an educational background in hospitality or business is preferred
• Proficient and demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment
• Willingness to embrace challenges, along with excellent verbal and written communication skills
• Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail
• Possesses strong analytical, problem-solving, and financial skills as needed
• Exhibits excellent interpersonal skills, a positive team spirit, and the ability to collaborate effectively with individuals from diverse backgrounds and across various job functions
• Upholds principles, is flexible and resourceful, and maintains a positive customer-service mindset