Description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers.
Ready to support outstanding service for HSBC’s banking and wealth clients? The Wealth Relationship Officer is a securities-licensed role supporting Wealth Relationship Managers (WRMs) and registered securities representatives across banking and wealth servicing activities.
You’ll help create outstanding client experience by acting as a key point of contact for clients and ensuring timely follow-through on requests and documentation. This role increases WRM client-facing capacity by taking on process and administrative activity while keeping service quality high.
Responsibilities:
- Provide high-quality sales support to an individual or team of Wealth Relationship Managers
- Reduce process and administrative workload for WRMs to increase time available for client meetings and higher value activity
- Support WRMs across the banking portions of their assigned client portfolios
- Manage day-to-day client contact and servicing including answering client calls in the WRM’s absence and resolving transactional inquiries
- Facilitate smooth hand-offs to the right channels where appropriate to meet client needs
- Prepare and complete sales documents plus manage data input and report generation to support licensed sales activity
- Liaise with internal support functions to progress client purchase process requirements through to completion
- Enter client trade orders and open new client accounts with the direction of a registered securities representative
Requirements:
- FINRA Series 7 and 63 licensing required
- SIE, Life and Health insurance licenses or may be willing to sponsor
- Experience with financial services or banking
- Knowledge of brokerage products and services plus the operations and regulations that support their delivery
- Understanding of Anti Money Laundering and relevant US regulatory governance
- Experience with relationship management systems such as CRM and RM platforms
- Understanding of core products including the Premier proposition and retail and wealth product processes
- Fluency in Mandarin
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.