Description
As an Account Support Manager-Japanese Speaking at Hewlett Packard Enterprise, you will work on average 2 days per week from an HPE office in Dalian, Liaoning, China.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Your role will involve managing onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. You will solve various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments.
Key responsibilities:
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry, or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise, and understanding of industry trends.
- Review support plans for business indicators and map to company service solutions.
- Develop and grow assigned customer account relationships with complex and strategic accounts.
- Act as a trusted advisor in the consultant role for customers and company sales teams.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Provide suggestions for operational efficiencies.
- Create and deliver Value-Based Delivery (VBD) account plans for assigned accounts.
- Lead Customer Expectation management as part of the escalation process.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
Requirements:
- Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired.
- Fluency in Japanese language (JLPT-N1).
- In-depth knowledge of company and industry-standard networked computing environments, operating systems, and applications.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of company products and services offerings, company organization, competition, third-party products, and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate Customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex environments.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in the area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones, including health and wellbeing programs, personal and professional development opportunities, and unconditional inclusion.