Supervisor, Child Safety Operations

SpaceXSI's Safety team protects free expression while ensuring users can safely engage with the platform. The Child Safety team identifies, investigates, and removes child sexual exploitation (CSE) and child sexual abuse material (CSAM) across X and Grok products.

As Supervisor, Child Safety, you will lead the Austin-based Child Safety analyst team across shifts. You will be hands-on with escalations, own the quality and defensibility of every high-risk decision, and coordinate with Safety leadership, Legal, and law enforcement response teams on high-profile cases.

Responsibilities:

• Lead the Austin-based Child Safety team, covering X and Grok, with consistent standards across morning and night shifts and strict adherence to SLAs.
• Act as the escalation layer for Child Safety: handle complex, urgent, and high-profile cases.
• Own NCMEC reporting decisions for the team.
• Bring thoughtful recommendations to leadership on escalations, balancing the protection of minors with SpaceXSI's free speech principles.
• Coordinate with Safety leadership, Legal, Engineering, and Policy on high-profile cases.
• Run the team's response to viral incidents and emerging abuse trends.
• Take an automation-first approach to calibrate classifiers and Grok enforcement.
• Lead the team's operational model evaluations, audits, and labeling work for CSE.
• Use querying languages and LLM-powered agents to analyze operational data and drive improvements.
• Own dashboards and KPIs: monitor backlog and escalation queues.
• Provide coaching, mentorship, and professional development to the team.
• Run strong feedback loops as a proactive manager.
• Build the team into child safety subject matter experts with a defensibility mindset.
• Own team performance end-to-end.
• Partner with internal stakeholders to align on Child Safety objectives and coverage.

Basic Qualifications:

• 5+ years of experience in online child safety, Trust & Safety operations, or a closely related field.
• Proven expertise in identifying, investigating, and preventing CSAM and CSE.
• Skilled in crisis and escalation management.
• Able to apply SpaceXSI safety policies with judgment.
• Proficient in data analysis with hands-on experience using LLMs, SQL, or Python.
• Passionate about AI and automation.
• A strong communicator who can articulate business needs.
• An active X user with a deep understanding of the platform's role as a global public square and its Safety challenges.
• A lifelong learner who reflects on their gaps and strives to fill them.
• A team player who places the interests of the team first.
• Able to work onsite in Austin, TX.

Preferred Skills and Experience:

• Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company.
• Experience collaborating with child safety organizations and law enforcement.
• Expertise in leading red-teaming and adversarial testing of Large Language Models.
• Experience providing human oversight and insights for scaled agentic AI operations.