Data Center Operations Lead - Partner Site Operations

Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. As the site lead, you own site outcomes for your assigned sites including: deployment velocity, availability, and incident response.

You will define the operational processes, quality gates, and governance rhythms for partner-operated sites. You provide tactical direction, set priorities, and define the standards for the vendor's on-site teams, paired with performance oversight and ongoing operational assessment to ensure all operational commitments are met.

Responsibilities:

• Own site availability, deployment milestones, and repair turnaround, verified with independent data rather than vendor self-reporting.
• Set daily and weekly priorities and lead the operating cadence, including standups and business reviews.
• Author and improve procedures for deployment, break-fix, change management, security, and EHS compliance. Analyze operational trends and standardize lessons across the program.
• Track vendor performance against SLAs and staffing commitments, driving corrective actions when necessary.
• Participate in the incident escalation on-call rotation. When designated Anthropic Incident Commander for a site-specific incident, direct vendor response, own communications, and close out post-incident actions.
• Translate engineering requirements into vendor direction and communicate site constraints and risks to leadership.

Requirements:

• 8+ years of experience in data center operations (hardware, IT infrastructure, or critical facilities) as a manager, technical lead or related role, including accountability for production availability.
• Managed vendors, MSPs, or contract workforces to measurable outcomes: SOWs, SLAs, operational reviews, and corrective action.
• Hands-on technical depth in server, network, and rack-level infrastructure, enough to independently verify vendor claims and audit quality.
• Built or substantially improved operational processes, not just run them.
• Served in an incident command or lead-responder role and communicate clearly under ambiguity.
• Can support non-standard hours, including an on-call rotation and availability during deployment surges and maintenance windows.

Benefits:

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space