Desktop Support Technician

We are seeking a Desktop Support Technician to provide technical assistance to internal users. The successful candidate will be responsible for installing, configuring and troubleshooting computer hardware and software.

Key responsibilities include:

• Resolving day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing and meeting room equipment
• Collaborating with other IT teams to troubleshoot and resolve network, server and related infrastructure issues
• Supporting IT asset management, incident management and change management activities

The ideal candidate will have:

• Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting
• Strong customer service mindset and communication skills
• Proficiency in Windows operating systems, Microsoft Office and standard office equipment
• Ability to independently install computer operating systems, troubleshoot issues and ensure timely delivery of desktop services
• Familiarity with IT service management tools and relevant hands-on experience

Preferred qualifications include:

• Experience with systems such as IP telephony and video conferencing
• Experience with workflow automation, Microsoft Power Platform or similar automation tools and AI tools
• Experience in IT operations delivery management and team management