Senior AI Deployment Consultant

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Senior AI Deployment Consultant, you'll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform.

Responsibilities

• Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin.
• Hold projects to scope, schedule, and budget that align with each customer's unique goals and support model.
• Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Own the hands-on configuration of the Fin platform,spanning automation, workflows, and analytics.
• Partner with Forward Deployed Engineers to solve complex technical hurdles.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Run projects with operational precision.
• Partner with Sales, Customer Success, Product, and R&D.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
• Apply AI tooling to your own delivery work.

Requirements

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles.
• A track record of delivering large, complex, multi-stakeholder projects on time and on budget.
• Hands-on technical capability.
• Exceptional communication and relationship-building skills.
• Strong judgment under ambiguity.
• Daily use of AI tooling in your own workflow.
• Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.