Description
At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.
As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
Job Title: VP, Product Operations
Location: Canada – Remote OR Mississauga, ON – Hybrid
Reporting to: Chief Product & Technology Officer (CPTO)
The Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.
Key Responsibilities:
- Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
- Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
- Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
- Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
- Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
Required Skills & Qualifications:
- Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
- MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
- 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
Benefits & Perks:
- Base salary + bonus + benefits, non-overtime eligible
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition