Customer Success Manager, Revenue Suite

Job Overview

As a Customer Success Manager, Revenue Suite at Stripe, you will play a critical role in ensuring the complete post-sales lifecycle of a Stripe user, specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Your goal will be to help users derive maximum value from their investments, leading to project success, retention, and renewal.

Responsibilities

• Lead the RFA post-sale engagement, retention, and growth of your customers, working closely with Account teams.
• Support expansion of your accounts by identifying opportunities, driving business outcomes, and ensuring customers are successful in partnership with the account team.
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT, in partnership with the Account Executive and team.
• Evangelize Stripe customer success stories and customer success systems and processes.
• Articulate and drive customer use cases, customer value, and expansion while maintaining trusted customer advisor status.
• Serve as a trusted payments, billing, tax, and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry.
• Perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.
• Advocate for the customer to internal stakeholders, sharing customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• Drive overall account health, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.

Requirements

• 6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product.
• Payments and/or fintech experience required.
• Experience with consumption-based SaaS products.
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
• History of success as a consultant, pre-sales, technical account management, or equivalent.

Preferred Qualifications

• Prior experience working with modern SaaS billing and invoicing systems.
• Experience with billing solutions strongly preferred.
• Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses.