Global People Support - Team Lead

Job Overview

We are seeking a Global People Support - Team Lead to join our Stripe Delivery Center (SDC) strategy team, which provides operational leverage and expands Stripe's portfolio of operational capabilities. As a Team Lead, you will provide strategic HR leadership to HR Operations and effectively manage, develop, and engage our global team.

Key Responsibilities

• Provide strategic HR leadership to HR Operations and manage the global team
• Ensure an exceptional employee experience by simplifying key processes
• Lead and implement HR initiatives and projects aligned with HR and Centers of Expertise (COE)
• Coordinate and lead key projects for improvement across HR
• Identify best practices to improve work tasks and processes
• Deliver service improvement activity across HR through process improvement methodologies and innovative thinking
• Promote and lead change
• Support the administration and maintenance of HR systems while driving process and data integrity across the HR landscape
• Participate in and/or lead projects aimed at expanding centralization, leveraging technology to improve the employee experience, and discovering actionable insights and recommending solutions
• Drive process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements
• Serve as the escalation point for HR Operations, guiding root cause analysis, resolution, and communication protocol
• Manage the case management system (Ops ticketing system) and team to establish service level agreements
• Partner with the HRIS team supporting HR technology upgrades
• Develop and maintain team standard operating procedures
• Oversee relevant employee data management to ensure data security and consistency with company policies and privacy regulations

Requirements

• Minimum 5+ years of people and operations management experience
• Education - Grad/Post Grad in human resources or a related discipline
• Desired 8+ years of experience in People Operations
• Experience with HR systems such as Workday, Greenhouse, Confluence, and Salesforce
• Ability to manage multiple projects simultaneously with minimal supervision
• Excellent leadership skills, data analytical & presentation skills, Written & Communication skills
• Understanding of overall HR lifecycle – Core HR, Benefits, Talent Mobility, Equity, Compensation, Exits, etc.

Skills

• Proficiency in verbal & written communication in English
• Good working knowledge of MS Office, MS Outlook; MS Excel
• Strong attention to detail
• Ability to analyze and identify patterns in large data sets
• Decision-making aptitudes based on given guidelines and in ambiguous contexts
• Comfortable working with large data sets
• Very good knowledge and experience in internet navigation and research