Description
We're seeking customer service agents to support J.W. Pepper, helping bands, choirs, and orchestras prepare for concerts in schools, churches, and community groups. You'll work remotely, assisting customers on the phone, email, and chat.
Qualifications
- 1 year of customer service or support experience
- 1 year of call center or office background
- High school diploma or GED preferred
- Technical savvy with dual monitors and multiple browsers
- Experience with Outlook, Word, Excel, and CRM systems a plus
- Remote work experience a plus
- Quick learner, independent worker
- Strong phone and verbal communication skills
- Active listening and multitasking abilities
- 18 years old, English language proficiency
- Background check and drug screen required
Responsibilities
- Address customer questions and concerns via phone, email, and chat
- Manage inbound calls efficiently
- Work without a script, maintaining call control
- Identify customer needs, provide solutions
- Access company resources to handle calls accurately
- Identify upsell/cross-sell opportunities
- Participate in customer satisfaction efforts
- Multitask, switch tasks efficiently
- Complete training sessions
- Communicate effectively, build rapport
- Remain positive and professional
- Available at scheduled times, maintain punctuality
- Apply ethics, honesty, and confidentiality
- Flexibility for cross-training
- Maintain confidentiality and security
- Perform assigned duties
Required Skills/Abilities
- Strong phone and verbal communication
- Customer focus and adaptability
- Composure in challenging situations
- Effective technology use
- Sitting, using hands, handling objects
- Occasional reaching, stooping, lifting
- Standard vision and hearing abilities
Equipment Provided
- Equipment shipped to you
- Reliable internet and dedicated workspace required
Additional Information
- Five Star Solutions values diversity, is an EOE/Veterans/Disabled/LGBT employer, and participates in E-verify.