Workplace Operations - New York

This is an exciting opportunity to anchor ElevenLabs' New York office - our second-largest hub. As Workplace Operations lead for our SoHo space, you'll be the go-to person for our rapidly growing US team and a central hub for the New York AI community.

You'll own the day-to-day workplace experience: keeping operations running smoothly, maintaining white-glove standards, and driving initiatives that elevate employee experience, optimize costs, and scale our infrastructure as we grow. You'll ensure our office is a place where people love to work. This fully in-office role is based in SoHo with on-site presence.

Responsibilities

• Be the Hub & Culture Driver: Serve as the main point of contact for the office, welcoming guests, leading onboarding, and boosting team culture through curated food/beverage programs, social rituals, and office perks.
• Run Daily Operations & Vendors: Manage all day-to-day workplace logistics,including cleaning, maintenance, security, and shipping,while owning vendor relationships from contract negotiations to performance management.
• Optimize Space & Landlord Relations: Partner with building management to maintain facilities, establish white-glove service standards, and manage ongoing space planning, floor plans, and seating charts to support a growing team.
• Support Events & VIP Visitors: Coordinate logistics for internal and external events,such as AI hackathons, team offsites, and all-hands meetings,while ensuring a high-touch, premium experience for visiting executives and clients.
• Own Onboarding & Internal Comms: Partner with People Ops to continuously improve the local onboarding experience (tours, swag), manage all office-related communications, and maintain clear SOPs and workplace documentation to ensure a seamless experience as the team grows.

Requirements

• Based in New York, able to be in the office 5 days a week.
• Strong operational expertise in managing the day-to-day running of a high visibility office. Thrives in high pressure environments requiring solid judgement and quick decision making.
• Experience acting as the primary point of contact for building management, coordinating with vendors, and overseeing office maintenance and supplies.
• Ability to communicate effectively with a wide range of stakeholders, from senior executives and legal partners to vendors and office guests, ensuring a professional and welcoming environment.
• A proactive and forward-thinking approach, with a proven ability to anticipate needs, identify inefficiencies, and implement new processes to improve workflow in a fast-paced environment.
• Experience in fostering a positive and productive office environment, including planning and executing office-wide events and negotiating with vendors to ensure high-quality service and cost-effectiveness.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.