Description
The Client Experience Consultant partners with Middle Market Account Executives to drive retention and growth by helping clients optimise the value they realise from Cigna's products and services.
Essential Functions & Scope of Role:
- Support Middle Market Account Executives' strategic selling approach that best demonstrates Cigna Healthcare's value
- Develop and maintain a 'Trusted Partner' relationship with Account Executives
- Fully understand client needs, develop and execute actions that address client issues
- Maintain in-depth knowledge of Cigna products, solutions, and services across all product lines
- Effectively leverage Expert Advisors to deliver on client expectations
- Ensure all communications are clear, concise, and delivered in a timely and consistent manner
Qualifications
- Bachelor's degree preferred
- Experience in a health-related industry required
- Knowledge of Cigna funding options, benefits structure, and platforms preferred
- Ability to manage through systems and influence external clients and internal partners
- Salesforce and KnowledgeXchange experience preferred
- Strong Word, Excel, PowerPoint, SharePoint, and Outlook skills required
- Strong oral and written communication skills required
- Strong presentation skills required
- Demonstrated planning and organisational skills required
Competencies
- Manages Ambiguity
- Decision Quality
- Action Oriented
- Plans and Aligns
The role offers a salary of 66,100 - 110,100 USD per year, depending on experience and geographic location, and is eligible to participate in an annual bonus plan.
Benefits include medical, vision, dental, and well-being and behavioural health programs, 401(k), company-paid life insurance, tuition reimbursement, and paid time off.