Renewals Manager

Job Summary

As a Renewals Manager at Mixpanel, you'll own the commercial success of your assigned book of business, taking a proactive, 12-month approach to renewal planning, customer value, stakeholder alignment, and negotiation.

Responsibilities

• Own the commercial health of an assigned book of business, maintaining a clear, current view of where your business will land, the key risks and opportunities, and the actions required to hit quarterly and annual targets.
• Build and maintain a documented renewal strategy for every priority account, aligning with Account Executives and Customer Value Architects on customer priorities, risks, and growth opportunities.
• Protect the commercial baseline by considering the long-term impact of pricing, concessions, contract changes, and commercial commitments before they are agreed.
• Lead commercial negotiations with confidence and discipline, developing pricing and packaging strategies aligned to customer value, defending Mixpanel's commercial position, and achieving the best long-term outcome for both the customer and the business.
• Achieve the standard renewal uplift and convert single-year renewals into multi-year commitments where appropriate.
• Maintain an accurate weekly forecast that reflects the true commercial position of the business, with disciplined CRM hygiene and no surprises at quarter end.
• Build trusted relationships with customer stakeholders well ahead of renewal, equipping champions and executive sponsors with the commercial and value messaging they need to articulate Mixpanel's impact internally.
• Lead the cross-functional renewal motion, coordinating Customer Value, Account Executives, Deal Desk, Finance, Legal, Product, and Marketing while driving accountability across the plan.
• Own the commercial position of your accounts throughout the lifecycle, ensuring any amendments, restructures, credits, or mid-term negotiations support the long-term renewal strategy.
• Complete every renewal with a thorough handover and post-renewal success plan, and contribute negotiation tactics, risk patterns, and process improvements back to the team playbook.

Requirements

• 2+ years of experience in SaaS renewals, account management, or a commercial customer-facing role, with a track record of retaining and growing revenue across a book of business.
• Proven ability to own a multi-stakeholder commercial motion end-to-end, from early planning through negotiation to contract execution.
• Strong commercial instincts and negotiation skills, with the ability to develop value-based pricing and packaging strategies and defend a commercial position with senior stakeholders.
• Disciplined forecasting and CRM hygiene.
• A value-led mindset.
• Confidence working cross-functionally.
• Excellent communication and stakeholder-management skills.
• A proactive, ownership-driven approach.
• Active use of AI tools.

Nice to Have

• Experience managing renewals or commercial motions across APAC markets.
• Experience structuring multi-year and multi-product commercial agreements.
• Familiarity with Salesforce and commercial tooling.
• Experience with Mixpanel or other product analytics tools.
• Speaking multiple languages relevant to the APAC region.
• Background in analytics, data, martech, or developer tools ecosystems.
• Experience working in high-growth SaaS environments.

Benefits

• Comprehensive Medical, Vision, and Dental Care.
• Mental Wellness Benefit.
• Generous Vacation Policy & Additional Company Holidays.
• Enhanced Parental Leave.
• Volunteer Time Off.