Data Center Global Repairs Program Support

As a Repairs Lead within the Data Center Infrastructure organisation at Anthropic, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centres.

Responsibilities include:

• Defining the global repair strategy including repair SLAs, prioritisation rules, escalation paths, and reporting methods
• Owning repair turnaround time and repair backlog across the fleet
• Authoring and improving procedures for triage, break-fix, return-to-service validation
• Managing RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors
• Setting spares pool sizing and stocking levels by site and part
• Analysing failure patterns across sites to identify root causes and drive corrective actions
• Leading the operating cadence with vendor and site leads
• Communicating repair constraints, risks, and fleet availability impact to engineering and leadership

Requirements:

• 8+ years of experience in data centre operations as a manager, technical lead or related role
• Proven track record running break-fix programs at a large scale across multiple sites
• Experience managing vendors, OEMs, or contract workforces to measurable outcomes
• Hands-on technical depth in server, network, and rack-level hardware
• Ability to build or substantially improve operational processes
• Comfortable working with ticket, telemetry, and inventory data to drive decisions
• Bachelor's degree in a relevant domain or equivalent practical experience

Nice to have:

• Experience with GPU/accelerator or high-density liquid-cooled infrastructure
• Experience managing RMA and warranty programs with hyperscale OEMs/ODMs
• Experience with spares planning, reverse logistics, or depot repair at data centre scale
• Experience delivering repair outcomes inside partner-operated or colocation sites
• Familiarity with optics and high-speed interconnect failures

The annual compensation range for this role is $320,000-$405,000 USD.