Description
This is a regional role based in Bangkok, Thailand, reporting to the IT Product Line Manager, CRM (Sales). As a Salesforce Solution Architect (CRM – Sales), you will act as the regional design authority for the CRM platform,owning end-to-end solution architecture across business process design, Salesforce capability roadmap, data and integration architecture, security, and scalability.
You will partner with business and technology stakeholders to shape requirements into enterprise-grade Salesforce solutions, identifying opportunities to standardize and re-engineer processes to improve efficiency, customer experience, and data quality across markets.
Responsibilities
1) Regional Architecture Ownership & Standardization
- Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales).
- Establish architecture principles/guardrails, reference patterns, and governance.
- Lead cross-market fit-gap and standardization decisions.
2) Automotive Cloud (Sales) Solution Architecture , Year 1 Scope
- Lead Management: define capture channels, routing/assignment rules, lifecycle stages, deduplication approach, conversion governance, and auditability.
- Opportunity Management: define opportunity lifecycle/stages, pipeline governance, required data and controls, and handoffs across sales, dealer, and back-office processes.
- Price & Product Configuration: define product catalog strategy, configuration governance, and lifecycle management.
- Account & Contact Management: define standard model, relationship patterns, stewardship responsibilities, and data quality controls.
- Vehicle & Asset Management: define entity strategy, lifecycle/state model, and relationships to accounts/contacts/leads/opportunities.
- Demand Forecast: define pipeline governance, forecast logic/inputs, operational cadence, and downstream integration/analytics needs.
- Workflow & Approvals: design scalable approval frameworks, exception handling, audit trails, and policy controls across markets.
- Reporting & Dashboards: define KPI governance, role-based dashboard strategy, and “single source of truth” principles.
3) Agentforce Architecture (Responsible AI for Sales)
- Define AI use-case portfolio and guardrails for prioritized sales scenarios.
- Define grounding strategy leveraging Data Cloud and approved enterprise sources.
- Define access controls and safety requirements.
- Establish evaluation and monitoring framework.
4) Enterprise Integration & Security Architecture
- Facilitate MuleSoft API-led standards.
- Define integration strategy and reconciliation approach.
- Define integration approach.
5) Delivery Governance & Stakeholder Leadership
- Run architecture and design reviews.
- Partner with Product Owner(s) on backlog readiness and release scope decisions.
- Coach delivery teams/SI partners on standards and patterns.
- Own documentation quality.
Qualifications
- Bachelor’s degree in relevant discipline.
- Salesforce Certified Administrator: Salesforce Certified Sales Cloud Consultant are required.
- Automotive Cloud; Data Cloud; MuleSoft; Agentforce/Salesforce AI credential (as available) are preferred.
- 6–9+ years Salesforce delivery experience with solution architecture ownership for complex programs.
- Strong experience across integration landscape: MuleSoft.
- Strong architecture competencies: Salesforce security, data modeling, automation patterns, SDLC, DevOps/release governance, and operability.
- Agile delivery fluency and strong stakeholder leadership.