Strategy and Operations Lead, Hardware

We are seeking a Strategy & Operations Lead, Hardware Marketing to help build and run the operating system for OpenAI's Hardware Marketing work.

This role will partner closely with Hardware Marketing leadership, Product Marketing, Product, Design, Creative, Production, Communications, Finance, Legal, and external partners to bring structure to a fast-moving, highly cross-functional product area.

Responsibilities:

• Build and run the core operating rhythm for Hardware Marketing, including planning cycles, planning reviews, weekly priorities, decision forums, risk tracking, and leadership-ready updates.
• Partner with Hardware Marketing leadership to translate business and product priorities into clear workstreams, owners, milestones, dependencies, and decisions.
• Create visibility across planned and reactive work, helping the team understand what is committed, what is net-new, and where tradeoffs or escalation are needed.
• Drive intake and prioritization processes that help Hardware Marketing evaluate new requests against current priorities, capacity, budget, and operating readiness.
• Partner with Finance and Marketing leaders on planning inputs, visibility, and tradeoff framing.
• Partner with Resource Management, Recruiting, Creative, Production, and Program Management to identify role gaps, operating reviews, planning inputs, resourcing needs, and leadership updates.
• Prepare and run key operating forums, including operating readiness reviews, executive check-ins, cross-functional planning meetings, and decision follow-through.
• Build lightweight tools, templates, trackers, and playbooks that help the Hardware Marketing team move faster with better shared context.
• Proactively identify systemic issues across workflows, decision rights, communication paths, and resourcing, then design practical fixes that can scale.
• Maintain strong judgment around confidentiality, access, and context-sharing so the right people have the right information at the right time.

Requirements:

• 12+ years of experience in strategy and operations, business operations, product operations, marketing operations, program management, or a related operating role.
• Experience with complex product launches or sensitive, cross-functional product areas is preferred.
• Ability to take broad, ambiguous goals and turn them into clear plans, owners, decisions, and operating rhythms.
• Comfortable leading cross-functional work across senior stakeholders, creative teams, product teams, finance, legal, communications, and external partners.
• Strong communication and judgment skills.

Benefits:

• $302K – $335K • Offers Equity
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees