# Senior Staff Software Engineer - Agentic Automation

**Company**: NVIDIA
**Location**: Santa Clara
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Staff-Software-Engineer---Agentic-Automation_JR2016660?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fff85a16-081

## Description

We're hiring a Senior Staff Software Engineer to own the engineering efforts across NVIDIA enterprise systems. You'll partner with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIA.

**Key Responsibilities:**

- Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks.

- Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS.

- Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times.

- Manage and troubleshoot Enterprise-scale collaboration, productivity, AI, and Infrastructure systems.

- Trace and root cause complex, multi-system failures. Identify patterns in recurring tickets, and build automation or self-service solutions.

- Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities.

- Mentor team members on troubleshooting methodology and systems thinking.

**Requirements:**

- Bachelor's or Master's degree in Computer Science, Engineering, IT, or related field (or equivalent experience).

- 12+ overall years experience in SRE, Enterprise Support, or DevOps.

- Experience with SaaS, hybrid cloud, AI/ML environments.

- Experience building production-grade agentic workflows (e.g., multi-agent systems and MCP servers).

- Software engineering fundamentals with deep experience in building products and operating large-scale systems.

- Expertise in two or more backend languages such as Go, Python, or Java with a track record of owning complex production systems.

- Full-stack engineering experience, including building user-facing web applications and operational dashboards using modern frontend frameworks such as React.js, along with backend APIs and data pipelines.

- Systems thinker who naturally traces dependencies, considers second-order effects, and asks 'why did this break?' not just 'how do I fix it?'

## Skills

### Required
- LLM-based agents
- Tool calling
- RAG patterns
- Orchestration frameworks
- ServiceNow
- Identity management
- Monitoring platforms
- Enterprise SaaS
- Backend languages (Go, Python, Java)
- Full-stack engineering
- Systems thinking

---

Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Staff-Software-Engineer---Agentic-Automation_JR2016660?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)