# Sr. Manager, Enterprise Customer Success - Select

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $125,902-$169,280 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/7702368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ffe8e5c3-1fb

## Description

The Sr. Manager, Enterprise Customer Success - Select role at Samsara involves managing a team of Customer Success Managers (CSMs) and enhancing and scaling the success motion for enterprise customers. The ideal candidate will have 8+ years of experience in Customer Success, account management, or consulting, and 3+ years of experience in management positions.

Responsibilities:

- Ensure ongoing success and value realization for Samsara’s enterprise customers

- Define and execute long-term strategies for the Select Customer Success team

- Find and grow the next generation of CSMs at Samsara

- Keep executives informed of progress and advocate for change when needed

- Lead from the front with a willingness to get your hands dirty

- Champion, role model, and embed Samsara’s cultural principles

- Hire, develop, and lead an inclusive, engaged, and high-performing team

Requirements:

- 8+ years in Customer Success, account management, or consulting

- 3+ years in management positions

- Experience with $1M+ ACV customers

- Experience with Enterprise SaaS

- Ability to travel within the United States for customer meetings and events (up to 25%)

- Experience in structured value delivery to achieve measurable business outcomes

- Exceptional executive stakeholder management and communications

- Proven track record of building trust and communicating effectively with stakeholders

- Solutions-focused with strong problem-solving skills and a bias for action

- Ability to think big while also executing with excellence

- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment

- Diplomacy, tact, and poise under pressure when working through customer issues

- Demonstrated ability to foster an inclusive team environment

- Bachelor's degree from a 4-year institution

Nice to Have:

- Led a team where each team member managed a portfolio of 8-20 accounts

- Experience using Gainsight

- Passion for going above and beyond the call of duty for customers and team members

- Proven track record of partnering with account executives to develop and execute commercial expansion strategies

- Strong program management experience

- Strategic consulting experience

Compensation:

- Annual OTE Salary: $125,902-$169,280 USD

Benefits:

- Flexible, employee-led remote model

- Professional development stipend

- Comprehensive health and parental leave plans

## Skills

### Required
- Customer Success
- Account Management
- Consulting
- Leadership
- Strategic Thinking
- Problem-Solving
- Communication
- Emotional Intelligence

### Nice to have
- Gainsight
- Program Management
- Strategic Consulting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/7702368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)