# Lead - Workplace Management (Travel & Transport Operations)

**Company**: Freshworks
**Location**: Chennai
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000154016769-lead-workplace-management-travel-transport-operations-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ff9ea50f-15a

## Description

We are seeking an experienced Lead - Travel & Transport to lead end-to-end corporate travel and support our employee transportation program.

In this role, you will oversee our travel program, supporting travelers across the globe, manage external vendor performance, drive technology implementations, and ensure seamless daily commute service delivery for employees across offices in Chennai, Hyderabad, and Bangalore.

**Key Responsibilities**

### Corporate Travel

- Oversee business travel, accommodations, hotel bookings, and corporate rates.

- Administer daily operations of travel platforms, including configuration, adoption, user support, feature rollouts, and issue resolution.

- Manage relationships with corporate hotel partners and service providers, leading performance reviews, rate negotiations, and escalations.

- Coordinate visa support and immigration assistance with external partners.

### Employee Transportation & Fleet Operations

- Manage daily employee transit services, including route optimization, roster utilization, driver safety, and service quality.

- Manage transit services for overseas employees and client meetings.

- Lead implementation, testing, configuration, user onboarding, and operational management of Transport Management Systems.

- Oversee vendor onboarding, contract compliance, and invoice verification.

### Operational Excellence, Data & Stakeholder Alignment

- Partner with HR, Finance, Procurement, IT, and Security to resolve operational requirements and policy alignment.

- Track KPIs and present monthly operational reporting to leadership.

- Drive internal employee communications, system training, and ticket resolution processes.

**QUALIFICATIONS**

- 6 to 8 years of hands-on experience managing corporate travel, employee transportation, and workplace logistics.

- Proven track record in managing large-scale employee transport networks and vendor fleets.

- Strong proficiency with modern travel management platforms like Navan.

- Direct experience implementing or managing Transport Management Systems like SafeTrax.

- Advanced working knowledge of MS Excel / Google Sheets for MIS reporting.

- Solid experience conducting supplier reviews, rate negotiations, and SLA monitoring.

## Skills

### Required
- Navan
- SafeTrax
- MS Excel
- Google Sheets
- Transport Management Systems
- vendor management
- contract management
- supplier reviews

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000154016769-lead-workplace-management-travel-transport-operations-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)