# Account Representative

**Company**: PayPal
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Germany-Virtual/Account-Representative--Small-and-Medium-Business_R0137443-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ff6b6fc7-d8b

## Description

PayPal is seeking a driven Account Representative to join its Small and Medium Business Sales team, covering Southern Germany. The successful candidate will own the end-to-end commercial relationships for a portfolio of around 200 SMB merchants across the region, protecting existing transaction margin and driving growth through consistent account management, retention, and sales activity.

**Key Responsibilities:**

- Engage and collaborate with the immediate team

- Contribute to solutions and suggest efficiencies

- Exercise judgment on issues of importance

- Acquire, manage, and expand relationships with small and medium-sized merchants

- Prioritize work and ensure task completion guided by policies and procedures

- Own and manage the commercial relationship with merchants, working closely with colleagues across PayPal to deliver strong end-to-end outcomes

- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across the portfolio

- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow Account Representative colleagues

- Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough

**Requirements:**

- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

- Structured, organised, and able to plan and segment a large customer book while keeping follow-through and service quality high

- Skilled in customer and commercial conversations , building trust, identifying needs, and converting the right opportunities without losing customer focus

- Comfortable using AI, data, and playbooks to make sound trade-offs and escalate at the right time when several things need attention at once

- A reliable team collaborator who keeps records, pipeline, and follow-ups accurate and aligned with internal stakeholders

**Nice to Have:**

- Customer-facing, account-servicing, or relationship-management experience

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience

## Skills

### Required
- account management
- sales
- customer service
- AI-powered tools
- data analysis

### Nice to have
- customer-facing
- relationship-management
- account-servicing

---

Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Germany-Virtual/Account-Representative--Small-and-Medium-Business_R0137443-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)