# Wireless Technical Support Engineer

**Company**: Hewlett Packard Enterprise
**Location**: San Juan, Puerto Rico
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Wireless-Technical-Support-Engineer_1200157-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ff55b757-2ab

## Description

We are seeking a Wireless Technical Support Engineer to join our team in San Juan, Puerto Rico. As a Hybrid role, you will work on average 2 days per week from an HPE office.

The successful candidate will be responsible for designing, developing, analyzing, troubleshooting, and debugging systems, software, and solutions for research and/or research development of products, services, and solutions for HPE's portfolio.

Key responsibilities include:

- Triage and resolve customer support escalations from multiple inbound channels

- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience

- Build and maintain layer 2/3 network testbeds

- Understand features and reproduce customer issues

- File tickets on bugs found, analyze logs, and pinpoint root causes

- Work with developers and drive solutions

- Participate in relevant meetings and discussions and provide status reports

- Provide guidance and mentoring to less-experienced staff members

Requirements:

- Bachelor's or Master's degree in Computer Science, Computer Engineering, with a focus on Networking preferred

- Typically 2-4 years of experience

- Relevant certifications strongly preferred (e.g., CWNA/CWSP/CWDP/CWNE, CCNP Enterprise/Wireless, Aruba Certified, Ekahau, or equivalent)

- Knowledge in 802.11 Wi-Fi standards, 802.11 Wireless Standards, Routing, and Wireshark

- Strong foundational knowledge of TCP/IP networking, Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching, and Layer 3 routing

- Investigate issues of core network protocols (TCP/IP, DNS, DHCP, ARP) DHCP, DNS, ARP, ICMP, TCP/UDP, MTU, and end-to-end connectivity

- Analyze packet captures, device logs, event traces, and diagnostic outputs to identify failure points and determine root causes

- Strong knowledge of wireless security, network segmentation, authentication (802.1X, RADIUS), and integration with broader enterprise networking (switching, routing, firewalls)

- Excellent written and verbal communication skills; proficiency in the languages required for the role

- Ability to effectively communicate product architectures, design proposals, and negotiate options at senior management levels

We offer a comprehensive suite of benefits that supports the physical, financial, and emotional well-being of our team members and their loved ones.

## Skills

### Required
- TCP/IP
- Ethernet
- IPv4/IPv6
- subnetting
- VLANs
- Layer 2 switching
- Layer 3 routing
- Wireshark
- 802.11 Wi-Fi standards
- wireless security
- network segmentation
- authentication

### Nice to have
- CWNA
- CWSP
- CWDP
- CWNE
- CCNP Enterprise
- Wireless
- Aruba Certified
- Ekahau

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/San-Juan-Puerto-Rico-Puerto-Rico/Wireless-Technical-Support-Engineer_1200157-6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)