# Help Desk Technician III

**Company**: GDIT
**Location**: San Antonio, TX
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $23.30 - $29.90
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-TX-San-Antonio/Help-Desk-Technician-III_RQ231527-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ff38ddce-989

## Description

GDIT is looking for a Help Desk Technician III who holds an active TS/SCI clearance. The successful candidate will be onsite at Lackland Air Force Base in San Antonio, Texas.

The role involves providing technical support services, including:

- Help Desk: providing customer interface and support for network accounts, web browsing, email, word processing, spreadsheets, databases, presentation, photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc.

- Problem Resolution: providing IT support to resolve and document problems, using appropriate ticketing systems, and escalating problems to the appropriate organization or process when required.

- Core HW and SW: supporting common, standard user workstations, and associated software, reviewing, maintaining, and correcting any configurations that do not comply with Air Force and organizational policies.

- Handheld Wireless Devices: supporting wireless devices, including service setup, maintenance, and end-user support.

- Specialized Network Support: supporting special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network.

- Remote Desktop Management: supporting capabilities allowing assumption of control of an end-user device for problem analysis and resolution.

- Moves, Add's and Changes (MAC) requests: providing specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements.

- Email and Chat Services: designing, installing, operating, maintaining, and supporting messaging and collaboration, including Government Personal Electronic Devices/Tablets/Mobile Devices/etc., voice and data plans, supporting servers, end-user mobile, anti-spam, and pop-up solutions.

- Help Desk Intranet site: maintaining SharePoint helpdesk intranet site, which contains information on standards, security policies, technology ordering, and technical tips and hints.

- Help Desk Performance: measuring and providing weekly help desk performance reports to Task Lead, Service Desk Lead, or COR, and providing recommendations to make the help desk more efficient.

- Network Health: providing troubleshooting and resolution expertise to determine network component and configuration issues/failures.

- Technical Assistance: providing technical assistance to support organizational program initiatives, and coordinating solutions with team leads, supervisors, appropriate managers, specialists, and/or Contractor technicians.

- Customer Training: providing formal, informal, and On-the-Job Training, related to help desk applications, to customers and Military/Government internal staff, as required.

- Compliance: ensuring all systems comply with IAVA, IAVB, and TCNO direction, including reviewing, applying, testing, implementing patches, changes in settings, and updating reporting databases.

The successful candidate will require:

- 3+ years of directly related experience supporting help desk operations

- CompTIA Security+ certification with valid CE status

- Technical training, certification(s), or degree

GDIT offers a range of benefits, including:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities, including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Desktop Management
- End User Support
- Help Desk Operations
- Information Technology (IT) Support

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-TX-San-Antonio/Help-Desk-Technician-III_RQ231527-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)