# Technology Leader **Company**: Morgan Stanley **Location**: Hong Kong, Hong Kong **Experience**: senior **Job type**: full-time **Category**: IT **Industry**: Finance **Apply**: https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Reliability---Production-Engineer--Vice-President_PT-JR046279-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/technology-leader-ff3350fd-65b/ ## Description We are seeking an experienced technology leader to provide strategic direction and end-to-end accountability for the stability, resiliency, governance, and supportability of a complex, business-critical technology estate. The successful candidate will lead a multi-location organization of managers and engineers, represent RPE in senior executive and regulatory forums, and act as a hands-on, senior point of escalation for Operations Technology teams globally during high-severity incidents and significant business events. **Responsibilities** - Hands-on incident management: Take direct, hands-on ownership of major and high-severity incidents, leading technical bridges, coordinating cross-functional resolution efforts, and driving incidents through to restoration, root-cause analysis, and preventative follow-up. - Global escalation point: Serve as a senior point of escalation for Operations Technology teams across the globe, providing leadership, decision-making, and technical direction during business-critical events. - Leadership & governance: Provide leadership, governance, and strategic oversight across production management and operational support functions, setting standards and direction for multiple teams and managers across regions. - Stability & resilience: Ensure the stability, resilience, and regulatory readiness of platforms that support key business and operational processes, embedding a stability-first, SRE-aligned operating model. - Operational risk & control: Ensure effective execution of the Firm's operational risk and control framework, including change governance, production readiness, and readiness-for-business controls for new application onboarding. - Business alignment: Align operational priorities with business objectives, partnering with engineering, product, and business leadership to strengthen service resilience and service quality. - Regulatory readiness: Ensure operational practices meet regulatory expectations, representing RPE in steering committees, working groups, and control-verification activities. - Continuous improvement: Drive long-term technology and operational improvements across incident and problem management, observability, monitoring, resiliency planning, automation, and toil reduction. - Post-incident discipline: Own post-incident reviews and problem management, ensuring lessons learned are captured, remediation is tracked to closure, and recurring issues are systematically eliminated. - People leadership: Build, mentor, and scale high-performing, geographically distributed teams; foster a strong one-team culture, succession planning, and reduction of key-person risk. - Stakeholder engagement: Build and maintain relationships with senior business, product, engineering, infrastructure, vendor, and regulatory stakeholders across the region and globally. - Operating model: Lead the evolution of the support operating model, ensuring consistent workflows, controls, and standards across locations and time zones. **Requirements** - Bachelor's degree in Computer Science, Engineering, or a related field. - Extensive experience (typically 15+ years) in production engineering, production management, or reliability engineering, including significant leadership at a senior level within financial services or a comparable regulated environment. - Proven, hands-on incident management experience, including leading technical bridges and coordinating global resolution efforts for high-severity, business-critical incidents. - Proven experience leading multiple teams and managers across regions, with strong people-management, organizational-scaling, and talent-development capability. - Demonstrated ownership of mission-critical, revenue-impacting platforms, with end-to-end accountability for stability, resiliency, and supportability. - Deep command of ITIL production management disciplines - incident, problem, change, and event/monitoring management. - Strong grasp of operational risk and control frameworks, change governance, and regulatory compliance obligations. - Exceptional, confident communicator, able to operate under high pressure and engage credibly with executive management and senior business stakeholders. - Sound technical foundation across UNIX/Linux, scripting (e.g., Python, Shell), relational databases (e.g., DB2, Sybase, SQL, Snowflake), distributed and cloud platforms. **Desired skills** - Experience supporting financial industry systems across trading, operations, banking, or reporting platforms. - Familiarity with the regulatory landscape across Asia, the US, the UK, and the EU. - Experience driving reliability engineering, automation, and observability programs. - Track record of delivering complex organizational transitions. - Knowledge of SDLC and Agile practices. **What you can expect from Morgan Stanley** At Morgan Stanley, we offer a comprehensive range of employee benefits and perks, including opportunities for career growth and development. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - ITIL production management - incident management - problem management - change management - event/monitoring management - operational risk and control frameworks - regulatory compliance - UNIX/Linux - scripting - relational databases - distributed and cloud platforms ### Nice to have - reliability engineering - automation - observability programs - SDLC - Agile practices --- Source: [Apply at ms.wd5.myworkdayjobs.com](https://ms.wd5.myworkdayjobs.com/en-US/External/job/Hong-Kong-Hong-Kong/Reliability---Production-Engineer--Vice-President_PT-JR046279-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)