# Area Manager

**Company**: SWIGGY
**Location**: Pune, MH
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Operations

**Apply**: https://jobs.smartrecruiters.com/SWIGGY/6000000001561047-area-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/area-manager-ff19b700-ac3/

## Description

As an Area Manager at Swiggy, you will lead a team of fleet managers to optimize operations efficiency and achieve performance targets.

Key responsibilities include:

- Leading and managing a large team, setting performance expectations and goals

- Liaising between implementation, operations strategy, and ensuring seamless order fulfilment, logistics, and customer experience

- Performing cost analysis, reporting, and managing schedules, quality initiatives, and process changes

- Designing and executing employee retention plans and making staffing and training decisions

- Improving systems, processes, and policies to support management reporting and business metrics

- Ensuring a disciplined fleet of delivery executives, resolving disputes, and maintaining a healthy work environment

- Supporting the design and rollout of pay-out structures that motivate and reward desired behaviours and performance

- Ensuring flawless delivery services, meeting or exceeding customer satisfaction ratings, and providing coaching and feedback sessions

The ideal candidate will have:

- A postgraduate degree with 4-6 years of experience in process design and operations implementation, preferably in logistics/supply chain management

- Strong operational, analytical, and numerical skills, with the ability to use data effectively

- Excellent leadership, time management, and communication skills, with experience managing blue-collar employees

- A passion for delivering a positive customer experience and maintaining composure in difficult situations

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## Skills

### Required
- operations management
- logistics
- supply chain management
- leadership
- analytical skills
- communication skills

### Nice to have
- experience in managing blue-collar employees

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/SWIGGY/6000000001561047-area-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)