# EMEA IT Helpdesk Manager

**Company**: Stripe
**Location**: Dublin
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7941800?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ff12d518-f6c

## Description

We're looking for an experienced and knowledgeable IT Leader to join us as the EMEA Help Desk Manager. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. As the EMEA Help Desk Manager, you will lead a team of 6+ individual contributors focused on delivering world-class customer service technical support, travel, and onsite requirements.

Key responsibilities include:

- Leading a team of technical support specialists to provide end-user assistance with hardware and software issues

- Developing and implementing processes to improve the efficiency and effectiveness of the help desk operation

- Collaborating with cross-functional teams to resolve complex technical issues

- Analyzing data to identify trends and areas for improvement

To succeed in this role, you will need to have a strong technical background, excellent communication skills, and the ability to lead and motivate a team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

## Skills

### Required
- technical support
- team leadership
- process improvement
- data analysis
- communication

### Nice to have
- ITIL
- help desk software
- technical writing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7941800?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)