# Assistant Front Office Manager (M/F)

**Company**: AccorHotel
**Location**: Sharm El-Sheikh, South Sinai Governorate
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161248479-assistant-front-office-manager-m-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-front-office-manager-m-f-ff120d92-e97/

## Description

Naama Bay Promenade Sharm El Sheikh is a prime beachfront hotel located in the heart of Naama Bay, operated by Accor hospitality group.

As an Assistant Front Office Manager (M/F), you will train and develop the front office team in departmental operating standards.

Key responsibilities include:

- Maintaining a consistent focus on improving front office operations and seeking ways to maximize productivity and energy savings

- Leading and supporting employees to achieve financial, operational, and service delivery targets

- Fostering a winning, solution-oriented work environment and motivating team members to deliver excellent service

- Conducting daily concierge and front office briefings and monthly employee meetings

- Ensuring adherence to Accor Hotels & Resorts policy relating to Fire, Hygiene, Health, and Safety

- Driving the performance of the front office and concierge team members, including performance appraisals, coaching, and counselling

- Ensuring the team works with a sales-focused attitude and is aware of sales opportunities within the hotel

- Managing room revenue targets and keeping team members informed of performance results

- Handling book-out situations in a diplomatic and professional manner

- Ensuring guests are communicated with and assisted efficiently and professionally

- Maintaining high standards of grooming and reviewing guest comments and feedback

- Having full knowledge of all products and services provided by the property and in the local area

- Participating in guest events when requested

- Adhering to company credit policies and ensuring daily system closing procedures and reports are completed as per company standards

Qualifications:

- Minimum 2-3 years' experience in Front Office operations, preferably in a supervisory or team leader position within the hospitality industry

- Previous experience in an international or branded hotel is advantageous

- Proficient in Property Management Systems (PMS) and standard computer applications

- Strong knowledge of Front Office procedures, including check-in/check-out, room allocation, cashiering, and guest relations

- Excellent leadership, communication, and interpersonal skills

- Strong problem-solving and decision-making abilities

- Demonstrated understanding of revenue optimisation, room inventory management, and upselling techniques

- Fluent in English (spoken and written); additional languages are advantageous

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## Skills

### Required
- Property Management Systems (PMS)
- Front Office procedures
- leadership
- communication
- interpersonal skills
- problem-solving
- decision-making
- revenue optimisation
- room inventory management
- upselling techniques
- English

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161248479-assistant-front-office-manager-m-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)