# Senior Technical Account Manager

**Company**: Airwallex
**Location**: Hong Kong, HK
**Experience**: senior
**Job type**: Full time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/cba0ab2e-5ab8-416b-ac9b-115638e3c65c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fef1e4c8-a69

## Description

## About the Role

As a Senior Technical Account Manager at Airwallex, you will play a crucial role in fostering our customers' innovative and transformative endeavours across our full payment solutions suites. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for our most valued enterprise customers.

## Responsibilities:

- Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients

- Deliver an elevated services and technical support experience to your client portfolios

- Build trusted relationships with your clients by becoming a subject matter expert on their business

- Work with account managers from the commercial team to explore optimization and upsell opportunities

- Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products

- Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients

- Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

## Requirements:

- Bachelor's degree in a STEM discipline, with strong academic achievements

- At least 5 years of experience working in an engineering, technical support, or technical account manager role

- Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment

- Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver

- Thorough understanding of the software development lifecycle and API architecture

- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

## Preferred Qualifications:

- Knowledge of the payments domain / financial services will be advantageous

- Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations

- Strong organizational skills and self-starting mindset

- Experience integrating RESTful APIs into web applications

## Skills

### Required
- software development lifecycle
- API architecture
- technical support
- account management

### Nice to have
- payments domain
- financial services
- data analysis
- RESTful APIs

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/cba0ab2e-5ab8-416b-ac9b-115638e3c65c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)