# Technical Solutions Consultant **Company**: Visa **Location**: São Paulo, BR **Experience**: senior **Job type**: full-time **Category**: Consulting **Industry**: Finance **Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/BR---So-Paulo-Brazil/Specialist-Client-Services-Manager_REF088708W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_fef0d7e9-bc8 ## Description The Technical Solutions Consultant serves as the primary technical advisor for clients leveraging Visa Clearing Services and Cybersource Acceptance Solutions. Acting as a trusted partner to clients and internal stakeholders, this role is responsible for guiding customers through the end-to-end acquiring payment lifecycle while ensuring successful solution delivery, operational excellence, and long-term service optimization. The Consultant works closely with clients, strategic service delivery partners, and cross-functional teams to support acquiring-related initiatives across transaction authorization, clearing, settlement, reconciliation, dispute processing, exception management, and operational incident resolution. The Consultant plays a key role throughout the customer lifecycle, supporting solution onboarding, implementation activities, production readiness, and ongoing operational performance. **Responsibilities** - Serve as the primary technical advisor for assigned clients, building trusted relationships with business and technical stakeholders. - Support the implementation, onboarding, and ongoing optimization of Visa Clearing Services and Cybersource Acceptance Solutions. - Act as the primary technical liaison between clients, internal teams, and strategic service delivery partners. - Translate business requirements into technical solutions and support solution design, testing, certification, and production readiness activities. - Review and contribute to solution designs, technical architecture documents, implementation plans, and project deliverables. - Coordinate technical discussions, stakeholder communications, and cross-functional activities throughout the customer lifecycle. - Monitor production environments, transaction flows, and operational performance to identify risks, issues, and improvement opportunities. - Lead the investigation, coordination, escalation, and resolution of technical and operational issues impacting customer services. - Ensure incidents, service requests, and partner-managed activities are tracked through timely resolution and communicated effectively to stakeholders. - Provide expertise across the acquiring payment lifecycle, including authorization, clearing, settlement, reconciliation, dispute processing, reversals, and exception management. - Analyze transaction flows, payment messages, clearing records, settlement reports, and reconciliation outputs to identify root causes and operational impacts. - Apply knowledge of ISO 8583 transaction messaging and payment processing workflows to support troubleshooting, operational analysis, and service optimization. - Provide technical consulting on integrations, APIs, payment security requirements, and industry best practices. - Develop and maintain technical documentation, operational procedures, customer communications, and knowledge-sharing materials. - Identify opportunities to improve customer outcomes, operational efficiency, service reliability, and overall client experience. **Qualifications** - 4+ years of relevant work experience with a Bachelor's Degree or 2+ years of work experience with an Advanced Degree (e.g., Master's, MBA, or equivalent). - Experience in payments, acquiring, payment processing, fintech, gateways, processors, or related industries. - Experience in customer-facing technical consulting, implementation, production support, technical account management, or solution delivery roles. - Strong understanding of payment ecosystems and the end-to-end transaction lifecycle, including authorization, clearing, settlement, reconciliation, chargebacks, disputes, and exception handling. - Hands-on experience supporting acquiring operations, payment processing environments, or related transaction processing platforms. - Knowledge of payment network protocols, industry standards, and clearing and settlement processes across card payment ecosystems. - Experience analyzing and troubleshooting transaction flows, payment messages, clearing records, settlement reports, and reconciliation discrepancies. - Strong understanding of ISO 8583 transaction messaging and familiarity with Base II or similar clearing and settlement file formats. - Experience supporting API integrations and web-based applications, including REST, JSON, SOAP, and XML technologies. - Familiarity with PCI DSS and payment security concepts, including authentication, encryption, and secure transaction processing. - Experience with transaction monitoring, operational support, incident management, and root cause analysis in production environments. - Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and customer engagements simultaneously. - Excellent communication, stakeholder management, and relationship-building skills, with the ability to effectively engage both technical and non-technical audiences. - Fluency in English and Portuguese. Spanish is a plus. ## Skills ### Required - payment processing - transaction authorization - clearing and settlement - reconciliation - dispute processing - exception management - ISO 8583 - API integrations - payment security - incident management - root cause analysis - Portuguese ### Nice to have - Splunk - Grafana - Kibana - Spanish --- Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/BR---So-Paulo-Brazil/Specialist-Client-Services-Manager_REF088708W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)