# Employee Relations Advisor **Company**: Zego **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Human Resources **Industry**: Insurance **Apply**: https://jobs.ashbyhq.com/zego/03331446-3f60-4a97-9fd7-25cb96e64423?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_feecc763-dfd ## Description ## About the role We're looking for an Employee Relations Advisor to own day-to-day employee relations across Zego, acting as a first point of contact for managers on people issues. Many of those managers lead our customer-facing operations teams, such as customer service and claims, where the pace and volume of work are much like a contact centre. You'll work alongside two Senior People Partners and report to the Director of People. You'll run cases from start to finish: probation, occupational health referrals, absence, disciplinaries, flexible working requests and the rest of a busy ER caseload. ## Responsibilities - Managing your own caseload of ER matters, including disciplinaries, grievances, capability and absence, from investigation through to outcome - Running probation processes so reviews happen on time and managers act early - Managing occupational health referrals, interpreting reports and advising managers on reasonable adjustments and next steps - Handling flexible working and other statutory requests within the legal timeframes - Advising managers who chair hearings and supporting them through the process - Giving managers and employees clear, practical answers on our policies and on employment law - Spotting patterns in absence, attrition and case data, and raising them with the relevant Senior People Partner. - Escalating complex, high-risk or sensitive cases with a clear summary and recommendation - Keeping case records and HRIS data accurate and compliant - Contributing to wider People initiatives such as policy updates and manager training ## Requirements - Experience as an HR or People Advisor with a substantial ER caseload, ideally in a tech contact centre or another high-volume operational environment - Confidence running disciplinary, grievance, absence and capability processes independently, including investigations - Practical, up-to-date knowledge of UK employment law and how recent reforms affect day-to-day ER - Experience managing occupational health referrals and advising on reasonable adjustments - Good judgement on when to handle something yourself and when to escalate - The confidence to challenge managers when their preferred route carries risk, and to explain why - Strong organisation, so you can carry a high volume of cases without deadlines slipping - Clear written skills for investigation reports, outcome letters and case notes - Discretion with confidential and sensitive information - Evidential use of AI in your role to automate routine tasks - CIPD Level 5 or above, or equivalent experience ## Benefits - Market-competitive salary, benchmarked against your function and reviewed every year. - Annual performance bonus, linked to company performance and your contribution. - Share options, a real stake in the company and a share in the future you build - Private medical insurance. - Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new. - Cutting-edge systems and tools, so you always have what you need to drive your impact. ## Skills ### Required - HR - People Advisor - ER caseload - UK employment law - occupational health referrals - CIPD Level 5 --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/zego/03331446-3f60-4a97-9fd7-25cb96e64423?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)