# Order to Cash Subject Matter Expert

**Company**: The Coca-Cola Company
**Location**: Dehradun, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Dehradun-India/Assistant-Manager---Cluster-Sales-Analyst_JR1131695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/order-to-cash-subject-matter-expert-fee88ee9-b31/

## Description

## About the Function

The Sales team at The Coca-Cola Company builds relationships and connects with customers to sell its brands in new markets. They operate across different markets, channels, and areas of expertise, using consumer insight and digital platforms to reach new customers and achieve growth potential.

## About the Role

The Order to Cash Subject Matter Expert provides deep Order-to-Cash process expertise to define, assess, and improve existing Order-to-Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardisation of end-to-end OTC business processes across all Routes to Market (RTMs).

## Key Responsibilities

- Act as the primary process expert for designated OTC sub-processes, such as Order Management, Invoicing, Collections, Credit, Cash Application, Claims, and Deductions.

- Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps.

- Provide inputs in developing Project charters and business case development.

- Provide process and data inputs to business analysts in developing standardised global process maps, policies, playbooks, and DTPs as per GPO model and BPQMS standards.

- Engage with consultants to supply data, perspective, and additional process information as required.

- Validate that process designs align with compliance, audit, and governance frameworks.

- Partner with Business Analysts to translate business practices into globally consistent process standards.

- Interface with Governance leads, Business analysts, external partners, service delivery, and other cross-functional teams.

- Lead the definition of performance metrics and governance mechanisms.

- Facilitate workshops and discussions with regional and cross-functional teams to ensure buy-in and adoption.

- Support change management and knowledge-sharing sessions to embed process improvements.

- Advise on change impacts of proposed changes and help mitigate risks.

- Partner with Business analysts in developing user training documents and FAQs.

## Skills & Experience

- 8-10 years in Order to Cash operations, process design, or governance roles.

- Strong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).

- Proven experience in process standardisation and control framework implementation.

- Strong analytical and problem-solving capabilities with attention to detail.

- Excellent communication skills , able to translate complex process concepts into simple, actionable documentation.

- Influencing skills to gain consensus across global, regional, and functional stakeholders.

## Working with Us

We offer a highly competitive Rewards and Benefits package, including flexibility to manage your wellbeing and balance your priorities. We value diversity and want everyone to feel they can belong, contribute, and strive for their personal best.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Order to Cash operations
- process design
- governance
- analytical skills
- communication skills
- influencing skills

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