# Regional Support and Operations Member(Apprenticeship 12 Months)

**Company**: Corp & Inst Banking
**Location**: Mumbai, Maharashtra
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612628708?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/regional-support-and-operations-member-fedf19e5-262/

## Description

Join HSBC's Corporate and Institutional Banking team in Mumbai as a Regional Support and Operations Member for a 12-month apprenticeship.

As a key member of the team, you will manage and control daily operations and administration of payment operations, ensuring high efficiency and customer service levels.

Key responsibilities include:

- Managing FCY/LCY processing, regulatory filings, RBI liaison, and investigations

- Monitoring performance of external vendors and operating staff

- Ensuring standardization of processes and updating process notes regularly

- Regulatory reporting activities as per RBI and other regulators' requirements

- Implementing business continuity plans and maintaining HSBC internal control standards

- Contributing to performance parameters such as cost management, key process performance indicators, and customer satisfaction levels

To succeed in this role, you will need:

- Knowledge of FEMA

- Strong communication and decision-making abilities

- People and stakeholder management skills

- Thinking and problem-solving skills

- A customer-centric approach to support business growth

- Familiarity with AI-enabled tools is an advantage

As an apprentice, you will be engaged for 1 year under the Apprentices Act, 1961, and will receive a Certificate of Proficiency upon completion.

HSBC offers a culture where all employees are valued, respected, and have opportunities for growth and development.

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## Skills

### Required
- FEMA knowledge
- People and Stakeholders Management
- Strong Communication and decision making ability
- Thinking and Problem solving skills
- Customer centric approach

### Nice to have
- AI-enabled tools

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612628708?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)