# Client Management Specialist

**Company**: MediCard Phils., Inc.
**Location**: Makati, PH-MPI
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-MPI/Client-Management-Officer_JR-56476?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_feda0c86-470

## Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

**Job Summary:** We are currently looking for assertive, dynamic and energetic individuals to fill up the Client Management Specialist role.

**Duties & Responsibilities:**

- Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.

- Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.

- Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.

- Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.

- Educate clients on the full range of HMO benefits, programs, and resources available to their employees.

- Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.

- Gather and analyze client feedback to identify areas for improvement in service delivery and communication.

- Prepare reports: activity management; renewal status and progress

- Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability

- Oversee client collection / payment for renewals.

- Oversee management of accurate client records, including contact information, membership data, and service utilization reports.

- Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

**Our Culture:** At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

## Skills

### Required
- client engagement
- data analysis
- communication
- account management
- renewal management

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-MPI/Client-Management-Officer_JR-56476?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)