# Associate Technical Support Engineer — Global Voice Support Team, Cloud Success (French Speaking)

**Company**: Salesforce
**Location**: Hyderabad
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Associate-Technical-Support-Engineer_JR356515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/associate-technical-support-engineer-global-voice-fed5756f-1ea/

## Description

Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You'll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world.

Responsibilities:

- Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally

- Advise on best practices across user management, data management, reporting, and dashboards

- Identify when a case needs escalation to Professional Services or the Account Executive team

- Track and maintain all client communications and case documentation in Salesforce

- Follow established support processes while proactively suggesting improvements , especially where AI or automation could reduce resolution time or repetitive effort

- Work flexibly across any shift in our 24/7 support model , shift assignments may change based on business needs, and willingness to rotate is essential

Preferred Qualifications & Skills:

- Bachelor's degree in Computer Science, Information Technology or a related technical field

- Candidates with a French language certification or prior experience handling customer queries in French over calls are preferred

- Upto 12-24 months of experience in Voice support or IT/Product Support operations or a customer handling role

- Genuine passion for customer experience and customer first mindset

- Fluent communication in English, both written and verbal

- Action-oriented, with strong organizational, analytical, and problem-solving skills

- Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery

- Highly adaptable and a fast learner, comfortable with ambiguity and frequent change

- Technical aptitude for learning Salesforce Cloud applications and solutions

- Dependable, self-motivated, and able to work independently

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## Skills

### Required
- Salesforce
- Cloud applications
- Troubleshooting
- Customer support
- Communication
- French

### Nice to have
- French language certification
- Experience handling customer queries in French
- Salesforce ADM 201 and/or ADM 211 certification

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Hyderabad/Associate-Technical-Support-Engineer_JR356515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)