# Qualified Success Architect, University

**Company**: Salesforce
**Location**: San Francisco, California
**Experience**: senior
**Job type**: full-time
**Salary**: $123,100 - $186,300 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Qualified-Success-Architect--University_JR352007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fecc197e-171

## Description

Salesforce is seeking a Qualified Success Architect, University to help shape the voice and reach of Qualified University, our external learning hub for customers and partners.

The Qualified Success Architect, University will help create and refresh University articles and courses, keeping content current while making it engaging, on-brand, and easy to act on. The ideal candidate will partner with Product, Product Marketing, Enablement, and CS to turn new releases into customer-facing launch content, develop best-practice content and use-case stories, and drive community engagement.

Responsibilities:

- Own the creation and refresh of University articles and courses

- Partner with Product, Product Marketing, Enablement, and CS to turn new releases into customer-facing launch content

- Develop best-practice content and use-case stories that show customers and partners the “why” behind features

- Drive community engagement by planning product update posts, starting conversations, answering member questions, and running initiatives that increase participation in the Qualified customer community

- Maintain and promote partner certification paths

- Track content performance and engagement, and use what you learn to improve what we build and how we promote it

- Act as the subject matter expert and steward of the University brand

Qualifications:

- 3–7 years of SaaS experience

- Prior experience in product marketing, customer marketing, customer success, or customer education

- Experience with the Qualified platform is a strong plus

- A creative, storytelling mindset, with a track record of making technical or product topics compelling for a customer audience

- Excellent written communication skills and a strong sense of voice, tone, and audience

- Experience building launch, adoption, or customer marketing content

- Highly organized, able to manage a high volume of content across a large library and multiple launches at once

- Comfortable going deep on product functionality and translating it into clear, engaging value for customers

- Experience with content, design, or video tools is a plus

- Experience growing or managing an online community is a plus

- Willing to work in a fast-paced startup environment and take on multiple roles

- Bachelor’s degree

- Passion for helping customers succeed with software

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually.

## Skills

### Required
- SaaS
- product marketing
- customer marketing
- customer success
- customer education
- storytelling
- written communication
- content creation
- community engagement
- product functionality

### Nice to have
- Qualified platform
- content design
- video tools
- online community management

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/Qualified-Success-Architect--University_JR352007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)