# Software Training Specialist (Clinical) **Company**: PointClickCare **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $79,000 - $88,000 a year **Category**: Healthcare **Industry**: Healthcare **Apply**: https://jobs.lever.co/pointclickcare/0566e351-e0f3-4283-a5dd-f1ccd6c2afd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_fea14a98-071 ## Description At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. The Software Training Specialist plays a pivotal role in preparing and delivering high-quality training to both new and existing customers, leveraging adult learning principles and a variety of instructional tools and platforms. Key Duties and Responsibilities: - Develop and Prepare Training Programs - Conduct classroom training at company sites, industry conferences, or customer locations. - Coordinate and schedule training sessions, including participant and resource management. - Promote and facilitate adoption of online learning modules to support ongoing user education. - Determine individual and group training needs to address specific business requirements. - Enhance Training Effectiveness and Engagement - Continuously evaluate and improve training formats, materials, and delivery methods to enhance scalability, accessibility, and effectiveness. - Leverage AI tools to analyze learner feedback and performance data, identify gaps, and continuously improve effectiveness training content and delivery. - Solicit and provide feedback regarding curriculum and program design to ensure training content is relevant and current with product updates. - Support Customer Success and Solution Adoption - Define and communicate training expectations to end-users for effective learning outcomes. - Develop and mentor customer super users to enable them to lead internal training, advocate for best practices, and drive ongoing adoption within their organizations. - Deliver train-the-trainer programs, including coaching and shadowing, to empower customer super users. - Collaboration and Continuous Improvement - Work collaboratively with Product, Support, and Customer Success teams to share insights, identify emerging challenges, and inform product or content enhancements. - Identify and escalate risks or issues related to product adoption, technology, knowledge retention, or access to self-learning resources to management as needed. - Professional Development - Participate in educational workshops, seminars, and in-house certification and release training to maintain up-to-date professional and technical knowledge. Your Skills and Qualifications: - Post-secondary education, preferably in training and development, education, or a related field - Previous client-facing training experience, preferably in the software industry - Self-motivated and enthusiastic, with strong interpersonal skills - Excellent communication skills, both written and verbal - Strong understanding of adult learning concepts/theories, training development techniques, and best practices - Strong software & technology aptitude and literacy - Excellent presentation skills - Experience conducting training sessions both in-person and remotely - Excellent documentation skills - Clinical or Financial experience within the senior care industry is preferred - Ability to work in a dynamic and fast-paced environment - Proficiency with gen-AI - Proficiency with Microsoft Office suite of products and other teleconferencing solutions ## Skills ### Required - adult learning principles - instructional tools - training development techniques - software & technology aptitude - presentation skills - documentation skills - gen-AI - Microsoft Office suite ### Nice to have - clinical experience - financial experience - senior care industry experience --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/0566e351-e0f3-4283-a5dd-f1ccd6c2afd2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)