# Service and Engagement Team Leader

**Company**: Target
**Job type**: full-time
**Salary**: $20.75 - $35.25 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/420-S-University-Ave-Little-RockAR-72205-5246/Service---Engagement-Team-Leader---Little-Rock--AR-_R0000478328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe95221d-c52

## Description

The starting pay range for this position per hour is $20.75 - $22.75, with a full pay range of $20.75 - $35.25 per hour.

As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences and driving sales growth. Your responsibilities will include:

- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience

- Ensuring every team member understands and consistently delivers on Target's guest experience commitments and consistent operations

- Actively observing and providing feedback to team members, holding them accountable while recognising great guest experience moments

- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution

- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations

- Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience

- Personalising recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture

- With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path

- Quickly responding to any concerns with guests' shopping experiences by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues

**Requirements:**

- High school diploma or equivalent

- Must be at least 18 years of age or older

- Previous retail experience preferred, but not required

- Ability to lead and hold others accountable

- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed

- Ability to work independently and as part of a team

- Ability to manage workload and prioritise tasks independently and with a team

- Welcoming and helpful attitude toward all guests and other team members

- Effective communication skills

- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

**What We Offer:**

- Competitive pay range of $20.75 - $35.25 per hour

- Comprehensive health benefits and programs for eligible team members and their dependents

- 401(k) and employee discount

- Short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation

## Skills

### Required
- Leadership
- Communication
- Problem-solving
- Time management
- Teamwork

### Nice to have
- Previous retail experience

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/420-S-University-Ave-Little-RockAR-72205-5246/Service---Engagement-Team-Leader---Little-Rock--AR-_R0000478328?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)