# Senior Customer Service Advisor

**Company**: Barclays
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Isle-of-Man-Eagle-Court/Senior-Client-Service-Executive_JR-0000046486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe8f1b77-bdc

## Description

We are seeking a Senior Customer Service Advisor to join our team at Barclays. As a Senior Customer Service Advisor, you will provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

**Key Responsibilities:**

- Collaborate across multiple digital channels to personalise each interaction with a customer.

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.

- Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.

- Support teams within the business operations function as needed, including risk management, compliance and collections.

- Comply with all regulatory requirements and internal policies related to customer care.

**Analyst Expectations:**

- Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.

- Requires in-depth technical knowledge and experience in their assigned area of expertise.

- Thorough understanding of the underlying principles and concepts within the area of expertise.

- Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

**Requirements:**

- Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise.

- Experience leading or holding a senior role within a service centre environment.

- Experience in wealth management/private banking sector dealing with high-net-worth clients.

- Awareness of Consumer Duty framework including identification and management of vulnerable clients.

**Location:** This role is based in the Isle of Man.

## Skills

### Required
- customer service
- risk management
- compliance
- communication

### Nice to have
- wealth management
- private banking
- Consumer Duty framework

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Isle-of-Man-Eagle-Court/Senior-Client-Service-Executive_JR-0000046486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)