# Protection Associate – Case Management

**Company**: International Organization for Migration (IOM)
**Location**: Kigali
**Work arrangement**: onsite
**Experience**: mid
**Job type**: contract
**Category**: Human Resources
**Industry**: Non-Profit

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## Description

Under the overall supervision of the Head of Programmes and direct supervision of the Protection Coordinator, the Protection Associate – Case Management will be based in Kigali, Rwanda and will be responsible and accountable for facilitating individual protection screening of vulnerable migrants, documenting and identifying migrants' basic and specific needs, coordinating with multi-disciplinary teams, preparing individual case management plans, and recording referral actions.

Responsibilities:

- Facilitate individual protection screening of vulnerable migrants using IOM's standard screening tools.

- Document and identify migrants' basic and specific needs, coordinate with multi-disciplinary teams, prepare individual case management plans, and record referral actions.

- Provide case management support by providing individualized assistance, processing referrals for specialized services, monitoring and documenting progress, and maintaining case records.

- Support the coordination of case management activities with other IOM Country Offices, Regional Thematic Specialists, Migrant Health Unit, and other relevant IOM units.

- Apply IOM's established protection principles and case management procedures when providing assistance.

- Maintain accurate and timely data collection and case notes/records in IOM's case management systems.

- Compile case information and assist in preparing reports, summaries, case work outcomes, lessons learned, and monitoring of protection-related project indicators.

- Undertake duty travel, as required, to support the delivery of assigned case management activities.

- Attend meetings, when required, with related units or stakeholders.

- Perform such other relevant duties as may be assigned.

Qualifications:

- Bachelor's degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,

- High School Diploma with five years of relevant professional experience.

- Experience in protection case management, including for survivors of gender-based violence and human trafficking, children at risk, in humanitarian or migration contexts.

- Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.

- Experience with referrals and coordination with local protection actors, NGOs, or government services.

- Experience working in programs that include a movement operations component is an advantage.

- Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.

## Skills

### Required
- case management
- protection principles
- data collection
- reporting

### Nice to have
- IOM or UN agencies experience
- assisted voluntary return and reintegration programs experience

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