# Customer Success Manager - Portugal

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Portugal---Lisbon/Customer-Success-Manager_JR359793-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe76ffc3-9fa

## Description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with their platform.

The CSM will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.

Responsibilities:

- Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.

- Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.

- Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.

- Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.

Requirements:

- 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.

- Strong consulting skills , able to drive business value conversations, handle objections, and influence senior stakeholders.

- Relevant industry or domain expertise and understand how it impacts customer priorities.

- Clear communication, translating technical concepts into business terms for a range of audiences.

- Fluency in Portuguese and English.

Nice to Have:

- Salesforce certifications relevant to this role (e.g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Salesforce Certified Agentforce Specialist).

- Salesforce product certifications.

- Active pursuit of learning opportunities and mentorship to accelerate growth.

- Fluency in Spanish.

Benefits:

- Office-flexible, with an expectation to be in the office 3 days per week.

- Comprehensive benefits and resources to support work-life balance.

## Skills

### Required
- Customer Success
- SaaS
- Consulting
- Communication
- Portuguese
- English
- Spanish

### Nice to have
- Salesforce

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Portugal---Lisbon/Customer-Success-Manager_JR359793-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)