# EOI - Lead Application Operations Engineer

**Company**: Department for Culture, Media and Sport
**Location**: Manchester, Greater Manchester
**Work arrangement**: hybrid
**Salary**: GBP 56,582 - 69,740 per year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://www.jobsgopublic.com/job/eoi-lead-application-operations-engineer-111322?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe6c4c55-ae4

## Description

The Department for Culture, Media and Sport (DCMS) is transforming to meet the needs of a modern, delivery-focused department working on some of government's highest-priority agendas to drive growth, enrich lives and level-up society.

This is a short-term role for a maximum of 1 year, which is available on both level transfer and temporary promotion. The role is aligned to Lead Application Operations Engineer on the Government Digital and Data Profession Capability Framework.

As a Lead Application Operations Engineer, you will support the effective operation of live services, working with colleagues and suppliers to maintain reliable systems, improve processes, and resolve operational issues.

Key responsibilities include:

- Control IT assets across one or more areas.

- Verify the location and condition of IT assets.

- Identify opportunities for process optimisation, with guidance, and contribute to the implementation of improvements.

- Initiate and monitor actions to investigate patterns and trends, helping to resolve operational problems.

- Consult and engage specialist teams where required.

- Work with and manage supplier contributions to live service operations.

The ideal candidate would have the following key skills and experience:

Essential requirements:

- Incident management (practitioner): You can lead the investigation and resolution of incidents.

- Ownership and initiative (practitioner): You can take accountability for issues, be proactive in searching for potential problems, and achieve excellent user outcomes.

- Asset and configuration management (working): You can maintain secure configuration, control IT assets in multiple areas, and verify the location and state of assets.

- Continual service improvement (working): You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.

- Problem management (working): Initiate actions to investigate patterns and trends, consult specialists, and determine preventative measures.

Desirable skills:

- Experience aligning Line of Business (LoB) apps with shared services and supporting a transition to Microsoft.

- Proficient in supporting day-to-day management of contracts, services and end-user licensing for live applications, including maintaining effective commercial arrangements and value for money.

Alongside your salary of £56,582, Department for Culture, Media and Sport contributes £16,391 towards you being a member of the Civil Service Defined Benefit Pension scheme.

DCMS values its staff and offers a wide range of benefits to everyone who works here. We're committed to developing talent, and supporting colleagues to have great careers in our department. Some of the benefits we offer include:

- Flexible working arrangements and hybrid working.

- 26.5 days annual leave on entry, increasing to 31.5 days after 5 years' service.

- A Civil Service pension with an employer contribution of 28.97%.

- Access to the Edenred employee benefits system which offers discounts to popular retailers and access to various useful resources such as financial and savings advice.

- 3 days of paid volunteering leave.

- Up to 9 months maternity leave on full pay + generous paternity and adoption leave.

- Staff reward and recognition bonuses that operate throughout the year.

- Occupational sick pay.

- Access to the Employee Assistance Programme which offers staff 24/7 confidential support and resources such as counselling, debt guidance and management advice.

- Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks.

- Exceptional learning and development opportunities that you can explore alongside your day to day work.

- Season ticket loan, cycle to work scheme and much more!

## Skills

### Required
- incident management
- asset and configuration management
- continual service improvement
- problem management
- ownership and initiative

### Nice to have
- aligning Line of Business apps with shared services
- Microsoft
- contract management
- service management

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