# FR - Réceptionniste (H/F/X)

**Company**: Accor
**Location**: Saint-Gervais-les-Bains, Auvergne-Rhône-Alpes
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000145511276-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe633d22-76a

## Description

We are seeking a passionate Receptionist to join our team at Le Saint-Gervais Hotel & Spa – Handwritten Collection in Saint-Gervais-les-Bains. As a key player in the hotel's operations, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Responsibilities:

- Offer warm, personalized, and professional welcome to all guests, adhering to Accor standards.

- Manage guest arrivals and departures, coordinating with other departments to ensure smooth transitions.

- Handle phone calls, respond to requests, and process reservations efficiently.

- Organize spa, restaurant, and other hotel service reservations.

- Create memorable experiences to foster guest loyalty.

- Resolve complaints and delicate situations with tact and professionalism.

- Utilize Opera Cloud software and Accor tools for daily administrative tasks.

- Collaborate closely with hotel departments to maintain harmony.

Requirements:

- Minimum 2 years of experience in hotel reception.

- Excellent customer service and interpersonal skills.

- Impeccable presentation and attention to detail.

- Strong communication and teamwork abilities.

- Flexibility, adaptability, and autonomy.

- Proficiency in Microsoft Office and hotel software.

- Fluency in English (international clientele).

- Experience within Accor group is an asset.

What we offer:

- Full-time contract.

- 39 working hours per week.

- Two consecutive days off.

- One meal provided per working day.

- Professional and friendly work environment.

- Opportunities for growth within Accor.

- Discounts at partner establishments.

- Performance-based bonuses.

- Company mutual insurance.

## Skills

### Required
- Microsoft Office
- Opera Cloud
- English
- customer service
- interpersonal skills
- hotel software

### Nice to have
- experience within Accor group

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000145511276-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)