# Senior Computer Operator - Officer - System & Network Operations - IT

**Company**: HKEX
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://hkex.wd3.myworkdayjobs.com/en-US/HKEXCareerPage/job/HK-TKO-3F/Senior-Computer-Operator---Officer---System---Network-Operations---IT_R004261?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe585196-a3e

## Description

The Enterprise System Operations team under System & Network Operations department is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems.

The team plays a critical role in ensuring high system availability for Market operations, while continuously modernizing and enhancing the team process to improve operational efficiency and support future business needs.

**Key Responsibilities:**

- **System Monitoring and Management:**

- Monitor the performance and availability of applications, servers, and systems.

- Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.

- Assist in identifying basic issues or irregular system behaviors.

- Provide first-level support under team supervision.

- **Application Support:**

- Support the operation of business applications and scheduled jobs.

- Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.

- **Incident Management:**

- Assist in responding to system and application alerts, incidents, and outages.

- Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.

- Escalate complex issues to senior team members or application development teams as needed.

- **Automation and Scripting:**

- Learn to use job scheduling and automation tools (Dollar Universe, CA7, Ansible).

- Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.

- **Documentation and Reporting:**

- Maintain basic documentation of system operation and update daily operational checklists.

- Generate reports on system performance, incidents, and maintenance activities.

- **Collaboration and Communication:**

- Work closely with senior operators, application development, DevOps, and infrastructure teams.

- Provide basic support to end-users or internal teams for application-related issues.

**Requirements:**

- High Diploma in Computer Science, Information Technology, or a related discipline.

- Basic understanding of operating systems (Linux/Windows) and networking concepts.

- Exposure to scripting (Bash/Python/PowerShell) is an added advantage.

- Familiarity with application servers or databases is a plus.

- Strong willingness to learn and ability to follow procedures carefully.

- Good communication and teamwork skills.

- Attention to detail and ability to work under pressure.

- Able to work in a shift-based 24×7 operations environment.

## Skills

### Required
- Computer Science
- Information Technology
- Linux
- Windows
- networking concepts
- scripting
- Bash
- Python
- PowerShell
- ServiceNow
- TrueSight
- SolarWinds

### Nice to have
- application servers
- databases
- automation tools
- Dollar Universe
- CA7
- Ansible

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Source: [Apply at hkex.wd3.myworkdayjobs.com](https://hkex.wd3.myworkdayjobs.com/en-US/HKEXCareerPage/job/HK-TKO-3F/Senior-Computer-Operator---Officer---System---Network-Operations---IT_R004261?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)