# Regulatory Remediation analyst (UAE National)

**Company**: GCOO
**Location**: Al Ain
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612526765?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe3bd459-1d2

## Description

This Regulatory Remediation Analyst role sits within GCOO Regulatory Projects, supporting the delivery of regulatory remediation and control uplift initiatives.

The Analyst will manage assigned remediation cases end-to-end, provide clear customer communications, maintain strong internal controls, and ensure timely closure in line with regulatory and internal standards.

Key responsibilities:

- Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within agreed timelines and governance.

- Maintain remediation project artefacts including plan, decision log, and evidence repository to support audit/regulatory scrutiny.

- Monitor remediation delivery health, escalate at-risk deliverables, and propose recovery actions.

- Be in regular contact with Relationship Managers on operational issues and take prompt follow-up action on outstanding matters.

- Take ownership of Client Maintenance and Servicing activities, including ad hoc client queries and escalations.

- Manage a portfolio of central bank remediation cases, ensuring completion within agreed timelines and service standards.

- Perform customer ID outreach activities to request required identification documents and follow up until receipt/closure.

- Update customer static data and ID details accurately in the bank's core banking system(s).

- Maintain accurate case notes, documentary evidence, and audit trail to demonstrate remediation actions taken and outcomes achieved.

Requirements:

- A graduation degree is essential for obtaining a UAE visa and work permit.

- Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.

- Confident written and verbal communication skills for customer outreach and explaining document requirements clearly.

- Ability to manage multiple cases concurrently, prioritise effectively, and meet deadlines under pressure.

- High discipline in maintaining accurate trackers, notes, and audit evidence.

- Exposure to core banking/static data maintenance and/or client data platforms.

- Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.

- Typically 1–3 years' relevant experience in banking operations/client servicing/remediation/KYC support.

## Skills

### Required
- KYC/CDD
- client servicing
- remediation
- operations
- communication skills
- data maintenance
- case management

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612526765?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)