# SMB Account Manager

**Company**: Block, Inc.
**Location**: Tokyo
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5258330008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe171688-c65

## Description

The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and help our merchants retain, grow, and get more from Square's platform.

In this role, you'll own a portfolio of small and medium-sized business customers, engaging with them at high-stakes moments in their journey , whether that's preventing churn, unlocking a new product, or helping them see what's possible with Square.

You'll be equal parts advisor and problem-solver: diagnosing customer needs, deploying retention and growth strategies, and acting as a connector between the seller and the broader Square team.

This isn't a reactive support role , you'll proactively manage your book with urgency and intent, building playbooks and narratives that move the needle.

The ideal candidate thrives in a fast-paced environment, loves the challenge of hard conversations, and cares deeply about small business success.

You bring a track record in account management or sales, a natural curiosity for how products work, and the ability to turn insight into action.

Responsibilities:

- Own a multi-million dollar, dynamic portfolio of SMB merchants across all verticals

- Obsess over retention: develop a deep understanding of your merchants' businesses, identify churn risk before it surfaces, and deploy commercially precise strategies

- Think and act like a GM of your book: managing a high-velocity pipeline, closing upsell, cross-sell, and contract adoption opportunities

- Earn trust by delivering results: build relationships with business owners where you are the first call when something matters

- Lean into hard conversations: own competitive threats, commercial pushback, and escalations with clarity and conviction

- Raise the bar for the team: write the post-mortems others learn from, build the talk tracks others adopt, and develop the playbooks that outlast you in the role

- Use data to drive decisions: translate portfolio-level patterns into sharp, specific recommendations

- Close the loop cross-functionally: partner with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

Requirements:

- 5+ years in account management, sales, or a related client-facing role

- Experience managing a dynamic, high-volume book and closing both retention and growth opportunities simultaneously

- Strong negotiation skills built through real commercial experience

- The ability to communicate clearly and persuasively

- Solid financial and analytical skills

- A collaborative instinct, you work well across Sales, Product, Support, and Analytics

- A habit of reflection, you write up what went wrong, share what you've learned

- A real interest in small business and the challenges SMB owners face day to day

- Native Japanese and business-level English

Benefits:

- Remote work

- Medical insurance

- Flexible time off

- Retirement savings plans

- Modern family planning

## Skills

### Required
- account management
- sales
- negotiation
- communication
- financial analysis
- collaboration
- Japanese

### Nice to have
- formal sales methodology training
- experience with fintech
- payments
- SaaS platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5258330008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)