# Senior Service Manager - VP with Digital Assets Technology

**Company**: Barclays
**Location**: Whippany, Jefferson Park
**Experience**: senior
**Job type**: full-time
**Salary**: $164,000 - $225,000
**Category**: IT
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Senior-Service-Manager---VP-with-Digital-Assets-Technology_JR-0000132624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_fe16c0e6-4c7

## Description

We are seeking a Senior Service Manager - VP to establish and manage service capabilities supporting Barclays' next-generation Digital Asset Technology. You will ensure platforms are resilient, secure, controlled, and operationally ready as they move into production.

**Purpose of the Role:** As a Senior Service Manager - VP, you will manage the IT Services department and set the strategic direction. You will provide support to the bank's senior management team and manage IT Service risk across the organisation.

**Key Responsibilities:**

- Develop the strategic direction for IT Services, including implementing up-to-date methodologies and processes.

- Manage the IT Services department, including overseeing colleagues, performance, and departmental goals.

- Maintain relationships with IT Services stakeholders and ensure the quality of external third-party services.

- Develop and implement policies and procedures for IT Services, manage adherence to group SLAs and controls.

- Identify potential IT Services risks, develop mitigation strategies, and align with the bank’s change and compliance functions.

- Monitor the financial performance of the IT Services department, including revenue, profitability, and cost control.

- Manage IT Services projects, drive successful research and product launches, and deliver integrated solutions to clients.

- Ensure the bank’s critical technology infrastructure is monitored and maintained, resolving complex technical issues while minimising disruption.

**Requirements:**

- Proven experience in running technology services and production environments.

- Deep expertise in incident, problem, change, capacity, and service-level management.

- Strong technology risk and controls discipline.

- Experience building service operating models for new technology platforms.

- Confidence engaging with senior stakeholders, engineering teams, and third-party vendors.

**Nice to Have:**

- Solid grasp of Digital Asset Technology, such as blockchain/DLT infrastructure, tokenization, wallets, custody, smart contracts.

- Hands-on experience supporting payments, capital markets, settlement, or other business-critical financial technology platforms in a regulated setting.

- Working knowledge of cloud infrastructure, Kubernetes/containers, APIs, messaging, observability, monitoring.

- Familiarity with ITIL/service management practices and tools.

**Benefits:**

- Competitive salary ($164,000 - $225,000).

- Medical, dental, and vision coverage.

- 401(k).

- Life insurance.

- Paid leave for qualifying circumstances.

- Eligible for an incentive award.

## Skills

### Required
- Digital Asset Technology
- IT Service Management
- Risk Management
- Cloud Infrastructure
- Service Operating Models

### Nice to have
- Blockchain
- Kubernetes
- ITIL
- Service Management Practices

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Senior-Service-Manager---VP-with-Digital-Assets-Technology_JR-0000132624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)